Enjoy a Seamless Transition and Receive a Customized Plan

Selecting Heartland Pharmacy as your new pharmacy is a seamless, stress-free process. You’ll receive a customized plan for your community and residents’ needs.

Personal

Your needs and the needs of your residents are Heartland’s number one priority. We are caring and dependable and our family-focused philosophy makes a move to Heartland Pharmacy a personal, customized experience.

Consistent

Consistency is the key to making a successful pharmacy switch. We are constantly in contact with you throughout the process. Our devotion to forging strong relationships begins here, with our constant communication during your pharmacy move, while still providing seamless service for you and your residents.

Reliable

We understand the importance of feeling confident during this transition. Reliable, available support from your dedicated transition specialist will allow you to continue caring for your residents while the move takes place.

Testimonials

In only 60 days, you can complete the transition to Heartland Pharmacy as your pharmacy provider. Our step-by-step process helps provide a solution-driven service, with a personal, reliable experience for all.

Day 1-15
The Pharmacy Introduction Call
Heartland Pharmacy gathers information from the long-term care community such as:
  • First follow-up call and introduction to your personalized transition team
  • Gather resident information from the community
  • The pharmacy creates resident profiles
  • All doctors are contacted to obtain valid orders
  • Establish and initiate communication on EMAR transition needs
Day 1-15
Days 15-30
  • Staff training
  • Heartland Connect set up
  • Family meetings
  • Receive completed resident agreements
  • Second follow-up call with your transition team
Days 15-30
Days 30-45
  • Continue to follow-up on physician orders
  • Third follow-up call with your transition team
Days 30-45
Days 45-60
Any medications that could potentially be depleted before the first scheduled refill cycle will be sent during this time period
Days 45-60
Days 50-60
  • A complete cycle is sent
  • Communities using paper will be sent their first set of MARs
Days 50-60
Day 60
Your transition to Heartland Pharmacy as your provider is complete. On the first day of the month, after your 60 days’ time period, your new cycle will begin

There is continued communication between the long-term care community and the pharmacy
Day 60

There is continued communication between community and pharmacy during the entire transition process. Based on the needs and response of the community, adjustments can be made to the timeline to customize a solution for you.

Our team is here to help you every step of the way, from family nights to contacting physicians, the support you receive will never waiver.

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